Terms of Service
The term Health Supplies Plus or ‘us’ or ‘we’ refers to the owner of the website. The term ‘you’ refers to the user or viewer of our website.
The services Health Supplies Plus provides to you are subject to the following Terms of Service (“TOS”). Health Supplies Plus reserves the right to update the TOS at any time without notice to you.
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness, or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
You may not create a link to this website from another website or document without Health Supplies Plus’ prior written consent.
Your use of this website and any dispute arising out of such use of the website is subject to the laws of the country of incorporation of Health Supplies Plus and any customer agreement that has been entered into.
Returns and Refunds
In the unlikely event you are unhappy with your order, please contact us within a maximum of 7 days after delivery of your order. We will only issue a refund on temperature-sensitive products if the package arrived warm, above 8 degrees Celsius; your package arrived damaged; we misrepresented the product packaging to you when you placed your order; or you prove that the product was inactive when you initially used it.
If any of these are the case, you should keep the product refrigerated until we give you further instructions. To return a refrigerated product, send it back in packaging similar to how it arrived, for example a Styrofoam box with ice packs that is placed inside a cardboard box. If after contacting us we decide you should receive a refund, you can choose to either receive a replacement product or a full refund. All refunds and returns are at the discretion of Health Supplies Plus and we do not guarantee we will accept a return or issue a refund in all circumstances.
Please note that any product defects/issues must be reported within 6 months from the date of purchase in order to receive a replacement or refund. We will not replace or refund any items with issues that are brought to our attention after this period ends.
We ship using express courier labeled in our checkout process as “General Shipping” and delivery time is normally within 7-10 days although it may vary depending on your location. To find out more information about your shipping time or other details, contact our customer service team.
Shipping is free for all orders over $250 USD. If you spend less than $250, there will be a $50 shipping charge. Depending on your region, some exceptions may apply. If you have any concerns, please contact our customer service team.